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About Us > Frequently Asked Questions
Some of the common questions we get:
| Where's my order ? |
| How much is freight ? |
| How long will delivery take ? |
| Can I return something ? |
| What products are not available at VetStop ? |
| Do you have a question ? .... Tell Us here |
Where's my order ?
You can check your 'order status' in Your Account here.
How long will delivery take ?
Delivery times will depend on your delivery postcode and the particular
products you have ordered.
We are based in Brisbane so deliveries to Queensland addresses is usually within
a few days of dispatch. Orders may take up to 5-6 business days to reach address
in WA. As we don't keep every product in stock (this is how we manage such good
prices), some products need to be ordered in which may delay order dispatch for
2-3 days.