| How to Shop |
There is a main menu / sub-menus on the left side
of the screen. This has been designed to be intuitive so you can easily find
the product you are looking for. To make it easier, the same product will
often be in many categories so your search for them can be successful.
Of course you can always use our search facility to find a product by it's
name (eg. heartgard, frontline, gripsoft) or a keyword (eg. fleas, worms,
grooming)
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| Gift
Certificates |
| You
can now buy and redeem gift certificates on this site. A gift
certificate is paid for like any other product in the shop. The
receiver of the gift certificate can then use it to purchase any item
in the shop. The certificate essentially acts as a discount up to the
value remaining on the certificate.
Gift Certificates can be purchased here
To redeem a Gift Certificate, enter the
gift certificate code at the top of the Address Details page during
check out. See image: .
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| Product Options |
| Many
products have options (eg 3 or 6 pack, 250ml or 500ml
container). Such products will have a dropdown menu with it's
particular options listed. Next to the option in the list will be a dollar
amount which is the extra cost above the base price for that option.
The base price, which is shown in the product display, is
generally the price of the smallest size. Even if you want the base
size product you will still need to choose it from the drop down list.
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In
this example a 3 pack of Frontline PLUS is being chosen |
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| Quantity |
| Some products are often bought in larger
quantities. Many of these are cheaper when purchased in bulk. The reduced
price is automatically calculated depending on the quantity you choose. The
reduced price will be seen in the shopping cart.
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| Weight of Order |
| As you add products to your cart, the weight
of each product is being recorded. This weight is presented to you prior to
final order confirmation. It is used to calculate freight costs along with
delivery postcode or country. See more details on postage here
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| Addressing |
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You will need to provide us with enough
detail to deliver the order accurately and to contact you regarding the
order if required. All the information you enter stays confidential. We
don't give these details to anybody else. See our Privacy Policy
here.
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Order Status |
You
can see if your order has been processed / dispatched by logging in via 'Your
Account' and looking at 'Current Order Status'. You need to have given
a password when you placed your order to access this function
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| Refunds
& Returns |
If
the product you order is not what you expected, doesn't fit etc you can return
it to us in original condition within 10 days of purchase for a refund.
Many products have warranties so if it becomes faulty contact
us and we will see if a replacement is possible. Refunds are done
via our payment gateway against the original transaction. You do not
need to give your credit card details again. The address to return
goods:
VetStop
PO Box 11
Kelvin Grove QLD 4059
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| GST |
All
prices presented in the Australian section of our shop include a 10% GST
(Goods & Service Tax). A Tax Invoice which conforms to the requirements
of the Australian Taxation Office will be issued with your order.
Visitors shopping from a delivery destination outside Australia aren't
required to pay the GST however they must be shopping from the 'Outside
Australia' section of our site for GST free pricing.
If Australian shoppers inadvertently shop in this section, a 10% GST is
added to their order cost at check out if the delivery address is within
Australia.
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| Information
We Collect |
| There
are times you will be required to give us information about yourself.
This information is only collected for the accurate delivery of orders
and for us to maintain contact with regarding the site. You have the
options to opt out of our mailing list at any time. This information is
not given, loaned or sold to any other party. Read our privacy policy here
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| Secure
Shopping
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| To
provide the greatest possible security for credit card transaction at
VetStop we use a specialist third party for payment processing. We do
not see or store credit card numbers - we only know that the transaction
is successful or not so we can proceed with the dispatch of your order.
More information about credit card security here
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About
Us > Shopping