Returning ProductsIf the product you order is not what you expected, doesn't fit etc you can return it to us in original condition within 10 days of purchase for a refund.
Many products have warranties so if it becomes faulty
contact us and we will see if a replacement is possible. Refunds are done via our payment gateway against the original transaction. You do not need to give your credit card details again.
The address to return goods:
VetStop
PO Box 11
Kelvin Grove QLD 4059
*Please include a copy of the invoice or the order number.
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GST (Goods & Services Tax)When shopping at VetStop you have the option of choosing which country you are visiting from. If you are shopping from
within Australia all prices dispayed will include GST. If the you choose a country
outside of Australia you are exempt from paying the GST and the prices displayed will exclude GST.
A Tax Invoice which conforms to the requirements of the Australian Taxation Office will be issued with your order.
If you change your country selection while you are in the middle of shopping or at checkout, all prices (including items in your cart) are updated to suit the GST status of the country chosen.
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SPAM ComplianceAt VetStop we dislike receiving SPAM as much as you do. We have made sure our customer contact procedures comply with the SPAM Act and will also make any changes that future updates to the Act may suggest.
Consent
According to the Act, Spam is considered a commercial electronic message which has been sent without the consent of the recipient.
All commercial emails sent by VetStop have been to users who have expressly consented to receive emails either by:
1. actively joining our subscriber list by supplying their name and email address or,
2. by ticking a box during the checkout process at our shop indicating they would like to join the subscriber list. This box is initially un-ticked and therefore requires an 'active step' to give consent
At VetStop we have not gained email addresses from lists or collected them from emails sent to us - We only use an opt-in procedure for our subscriber list.
Unsubscribing
We have a functional unsubscribe facility. The 'unsubscribe' button / link on our emails automatically removes the email address from our mailing list. There is also an email address supplied which can act on unsubscribe requests as well.
If you no longer wish to receive our monthly newsletter emails then you can unsubscribe here. Please note this email must be sent from the same address to which we send the newsletter or the email address should be in the body of the email. This is so we know which email address to remove.
If you do not unsubscribe it will be considered as 'implied consent'
Sender Information
Each email we send has a signature with contact details for us. This will either be in the form of our web site address or the sender's email address.
If you have any questions you can contact us here:
Email:
admin@vetstop.com.au
or PO Box 11, Kelvin Grove, 4059
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